Terms and Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (“Products”) listed on our website g23instruments.com (“our site”). Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.

1. Information about us

1.1 g23instruments.com is a site operated by G23 Instruments (“we”). Our address is 3 Barlow Drive, Shooters Hill, Greenwich, London SE18 4NE, United Kingdom

2. Service availability

2.1 Our site is intended for use by people worldwide but all invoices should be paid in GB pounds.

3. Your status

3.1 By placing an order through our site, by email or fax, you warrant that:

3.1.1 You are legally capable of entering into binding contracts;

3.1.2 You are at least 18 years old

4. How the contract is formed between you and us

4.1 After placing an on-line order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product.

4.2 All email, fax and on-line orders are subject to acceptance by us, and we will confirm such acceptance to you by sending an email.

5. Consumer Rights

5.1 If you are contracting as a consumer, you may cancel a Contract at any time within fourteen days, beginning on the day after you receive the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 10 below).

5.2 To cancel a Contract within the fourteen day period, you must inform us in writing or by calling us on +44 (0)208 319 4996 and return the Product(s) to us immediately. Returned Product(s) in respect of which you wish to receive a refund must be in the same condition in which you received them and in their original packaging (including all paperwork and parts).

5.3 You will not have any right to cancel a Contract for the supply of any Products which have been manufactured or ordered by us to your specifications.

6. Availability and delivery

6.1 Your order will be fulfilled within 1 working day after receipt of order for delivery usually within 3 working days unless specified on the order.

6.2 If a Product ordered by you is not in stock we will manufacture it for you. As this may result in a delay we will contact you to give you the option to cancel.

6.3 If an order is for a custom project or product manufacture may take up to 10 working days after receipt of order. We will contact you by email if there is any change to this schedule.

7. Risk and title

7.1 The Products will be at your risk from the time of delivery.

7.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges and any taxes.

8. Price and payment

8.1 Payments terms are 30 days from invoice date.

8.2 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

8.3 These prices exclude VAT.

8.4 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already provided a dispatch confirmation.

8.5 Invoices in currencies other than GB Pounds will be produced at the exchange rate on the invoice date unless already quoted at a different price.

9. VAT (only applicable to EU Member States)

9.1 Under European Union (intra-UE commercial) trading law we can only exempt you from Valued Added Tax (IVA) if you submit, with your order, a VAT exemption certificate which shows your registration number (which should be between 9 and 14 digits long). Orders submitted without VAT Exemption Certificates will be invoiced including VAT at the UK current rate of 20%.

10. Our refunds policy

10.1 When you return a Product to us (for instance, because you have cancelled the Contract between us, or because you claim that the Product is defective), we will examine the returned Product.

10.1 If for any reason you are not entirely satisfied with any product that you buy from G23 Instruments please email sales@g23instruments.com to arrange to send it back any time within 30 days of the order date and we will be happy to exchange it or give you a credit. 

10.2 The customer must inspect the goods upon delivery and report any fault, including missing items within 3 days of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract.

10.3 All returns must be preceded by an email to sales@g23instruments.com in order for the returned item(s) to be accepted by us. 

11. Our liability

11.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality.

11.2 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.

11.3 This does not include or limit in any way our liability:

11.3.1 for death or personal injury caused by our negligence;

11.3.2 under section 2(3) of the Consumer Protection Act 1987;

11.3.3 for fraud or fraudulent misrepresentation; or

11.3.4 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

11.4 We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

12. Transfer of rights and obligations

12.1 The contract between you and us is binding on you and us and on our respective successors and assigns.

12.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

12.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

13. Events outside our control

13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

13.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control.

14. Entire agreement

14.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

14.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

14.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

15. Our right to vary these terms and conditions

15.1 We have the right to revise and amend these terms and conditions from time to time.

15.2 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

16. Law and jurisdiction

16.1 Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.